Frequently Asked Questions
If your question isn’t answered here, please contact us.
How long do I have access to self-paced courses?
You receive 12 months of access, including all updates released during that period.
What is included in a cohort?
Cohorts include weekly live sessions, a facilitator for gentle accountability, peer feedback circles, and resource drop-ins. Replays are available within 48 hours.
Do you offer refunds?
Yes. Self-paced courses have a 7-day refund window if less than 20% is completed. Cohorts allow a full refund up to 72 hours after the first live session. No questions asked—your wellbeing comes first.
Can I get a certificate?
Certificates are available upon successful completion, highlighting practical competencies rather than hours alone.
Is there financial aid?
We offer limited community scholarships each quarter. Apply via the note inside the catalog listings marked “Community seat.”
How accessible are your materials?
Our lessons are WCAG-aware: transcripts, high-contrast text, and Reduced Motion mode. If you need additional accommodations, write to support.
How much time should I allocate per week?
Most learners spend 2–4 hours weekly. Cohorts ask for an extra hour for live discussion and reflection.
Can my team join together?
Yes. Teams receive group pricing and private facilitation options. Start with our contact form.